Delivery and Returns

UK Mainland 

FREE Delivery on all our standing desks, workstations and office furniture applies to UK mainland and to the majority of remote areas including the Highlands in Scotland.

We deliver Monday to Friday (excluding bank holidays). Orders normally shipped within 3 to 5 working days from receipt of order.

New Flexible Deliveries

If you have a date you would like your delivery tell us in the notes at check out (after address information) and we will work around that date.

We do still need 2 to 3 days to organise and we don’t deliver on weekends.

Once your order has been shipped, you will receive a confirmation email with your tracking number. Check the tracking to make sure which day your order will be out for delivery.

Goods will be delivered to Monday to Friday from 8.oo am to 6.oopm to the address you gave for delivery.

Your order will be delivered to goods inwards, reception or ground floor. Please ensure that you will be in to receive your delivery. Check the number of boxes received, matches with the delivery note before signing. Any damages or shortages must be noted on the delivery note and reported to within 24 hours.

If no one is in to receive your order, unfortunately, we will not re-deliver your goods. You will be charged for both the outgoing and return to our warehouse plus a 25% restocking fee. If you want your delivery re-organised it will be at an extra cost. If you dispute a failed delivery you will need to provide proof

All items are delivered flat packed for self-assembly

Returned goods will be accepted back for credit only with the permission of Upstandesk.co.uk. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition. Credit will not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Upstandesk.co.uk. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.

Assembly of your goods, they are delivered for self-assembly, inside the box will be assembly instructions please follow them closely. If you are having a problem assembling please contact us, and we will do our best to help.

6. Returns

All returns are accepted back for credit only with the express permission of Upstandesk, under certain circumstances we reserve the right to refuse returns.
Goods must be returned in their original packaging, unused, unassembled and in a resalable condition. A Credit shall not be given for damaged goods. The buyer will be responsible for the cost of returning the goods, which are at the risk of the buyer until receipt to Upstandesk. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted
Any goods that have been made to order cannot be returned.
It is the customers’ responsibility to check that the goods ordered fit into the required space/position. Upstandesk.co.uk will not accept responsibility for goods ordered being returned for any of these reasons unless we agree in writing.
All sizes and measurements are approximate, and the finished goods, once manufactured can often alter slightly in their dimensions, the buyer will need to account for this when checking sizes etc, or ask for more accurate measurements.
Without prejudice to your statutory rights. Upstandesk.co.uk reserves the right to charge a minimum handling fee of 25% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their receipt from you by Upstandesk.co.uk or persons assigned by us.