- Deliveries and Returns
FREE Delivery applies to UK mainland and to the majority of remote areas including the Highlands in Scotland.
We deliver Monday to Friday (excluding bank holidays). Orders normally shipped within 3 to 5 working days from receipt of order.
New Flexible Deliveries
If you have a date you would like your delivery tell us in the notes at check out (after address information) and we will work around that date.
We do still need 2 to 3 days to organise and we don’t deliver on weekends.
Once your order has been shipped, you will receive a confirmation email with your tracking number. Check the tracking to make sure which day your order will be out for delivery.
Goods will be delivered to Monday to Friday from 8.oo am to 6.oopm to the address you gave for delivery.
Your order will be delivered to goods inwards, reception or ground floor. Please ensure that you will be in to receive your delivery. Check the number of boxes received, matches with the delivery note before signing. Any damages or shortages must be noted on the delivery note and reported to within 24 hours.
If no one is in to receive your order, unfortunately, we will not re-deliver your goods. You will be charged for both the outgoing and return to our warehouse plus a 25% restocking fee. If you want your delivery re-organised it will be at an extra cost. If you dispute a failed delivery you will need to provide proof
All items are delivered flat packed for self-assembly
Returned goods will be accepted back for credit only with the permission of Upstandesk.co.uk. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition. Credit will not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Upstandesk.co.uk. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
Assembly of your goods, they are delivered for self-assembly, inside the box will be assembly instructions please follow them closely. If you are having a problem assembling please contact us, and we will do our best to help.